Frequently Asked questions

All of the wedding dresses in our Signature Collection and our Curve Collection, are tailormade to your exact measurements.

Once you have chosen your wedding dress from one of these Spellbound Bridal collections, whether that is following a personal styling appointment at our boutique in Wicklow or via online video consultation, your bespoke bridal gown will start its handmade creative journey.

At this point, no refund or cancellation is possible for your custom-fit wedding dress order.

However, should your personal circumstances change for any reason, and you need to discuss your wedding dress order, it is important to contact us as soon as possible by email or phone.

It is our wish to make every bride’s dreams come true. So, if you find that you are now due to welcome a baby into the world, or your wedding day must be postponed, is changing destination, or has to be cancelled for any reason; it is our gift to you to try our best to provide a solution to meet the needs of your unique situation.

Once your online order is delivered to you, you have 14-calendar days to request an exchange or refund.

Returns will only be accepted if the item(s) is in perfect condition, unworn, unwashed, and in the original packaging.

We are unable to accept any items that were not flagged for an exchange or return within the 14-day exchange and return period.

We cannot accept any item for exchange or return that presents signs of use. This includes any make-up or false tan transfer, even if this occurred purely by trying on the item at home and not actually wearing it for an event.

Items that are made-to-order (bridal jumpsuits and bridal mini dresses) are eligible for an exchange within the 14-days of receipt.

Refunds on made-to-order items carry a restocking fee of €50. We are unable to accept returns on items that have been customised for you (bespoke measurements or style changes). This does not affect your statutory consumer rights.

Due to hygienic reasons, we cannot accept exchanges or refunds on pierced earrings, veils with a comb attachment, or bridal hair clips and hairbands / headbands.

Please email Laura@spelboundbridal.com to request a product return form and shipping instructions. All returns must be tracked using An Post and are at the customer’s expense.

Products that are in stock will be delivered to your nominated postal address within 5-working days in Ireland or within 14-days for international deliveries.

Due to physical in-person sales taking place daily at our Spellbound Bridal boutique in Co. Wicklow, stock levels may not update in real-time. Customers will be notified by email within 24-hours if their chosen item or size preference is not in stock. If the item is not in stock, customers will be given the choice to wait for a guaranteed re-stock within approximately 10-days or to receive a full refund.

Some online orders may be eligible for collection at our boutique location in Arklow, or at our head office in Dublin. Please contact us if you prefer to collect your online order in-person.

At Spellbound Bridal, we accept bank transfers, credit and debit cards, and cash. We cannot accept cheque payments.

For all full price wedding gowns, we ask that you pay 50% of your invoice total when you say ‘Yes to the Dress’, so that we can place your order in the designer’s manufacturing schedule. The remaining 50% of the invoice total will be due once your dress has been delivered to the Spellbound Bridal boutique.

Occasionally, we will offer some of our sample bridal gowns for sale at a reduced retail price. These dresses are in perfect unmarked condition, but may be discontinued by the designer. All sale dresses must be paid for in full and are excluded from return and exchange policies.

Sale dresses may be placed ‘on-hold’ for 24-hours with a non-refundable deposit of €100.

Brides-to-be together with their most trusted friends and family will receive a completely private 90-minute bridal styling appointment by booking online here through our website.

At this appointment we will chat through the wedding plans you have already made and your vision for the day. I will listen to your requirements and guide you through the best wedding dress styles from the exclusive Spellbound Bridal collection to meet your needs.

As the owner and principal bridal stylist for Spellbound Bridal, it is of paramount importance to me that you enjoy a relaxed, personalised experience at my studio in Arklow, Co. Wicklow.

Champagne glasses are available for the bride and her guests to add some celebratory fizz to this very special occasion. However, as we are not a licensed premises we cannot sell alcohol.

The nominal appointment booking fee is fully redeemable against your wedding dress order with Spellbound Bridal.

Bridal accessories such as shoes, veils, and some discreet breast support will be on hand to complete your private bridal styling appointment.

It is recommended that your wear nude seamless panties or shapewear for your bridal styling appointment. Shapewear in particular will allow for our form-fitting bridal gown styles to glide over your hips effortlessly.

Strapless bras are not necessary for your first bridal styling appointment.

Brides are requested to arrive for their appointments completely free of false tan. This includes tan enhancing moisturisers and bronzing powders.

Unfortunately appointments cannot be honoured if a bride-to-be arrives wearing any form of false tan. This requirement is there to protect our dresses and to ensure that every bride can enjoy trying on a perfectly clean gown.

A face cover will be provided to brides in order to protect the gowns from make-up when fitting on a dress over the head. However, most dresses will be tried on by simply stepping into the gown with a little assistance from your bridal stylist.

Brides who fall in love with one of our gowns at their first personal styling consultation, can place an order for their made-to-measure wedding dress on the same day.

Where a bride is undecided between two or three dresses, she may request a ‘Second Look’ appointment where she will make her final choice and say ‘Yes to the Dress’.

There is no charge for second look, dress fitting, or alterations appointments.

If you choose to use our recommended seamstress for your dress alterations, you can expect to pay from e100 - e150 for basic hem and corset adjustments to achieve the final perfect fit. All alterations appointments with our recommended seamstress are accompanied by our bridal stylist to ensure that the final results are perfect in every way.

A bride’s final measurements for their made-to-measure bridal gown are usually taken on the day that they say ‘Yes to the Dress’.

However, if the bride’s wedding date is more than 12-months away, we may jointly decide to take her final measurements 10-months before her wedding date. This is to ensure that adequate time is allowed for the bride’s silhouette to be perfectly captured for their custom-fit dress.

Lots of my brides share their intention to lose weight or tone up prior to their wedding day. In my experience, I do not recommend that we adjust your final body measurements to the size you hope to be. Our expert seamstress will professionally alter your custom fit gown so that it perfectly fits your new silhouette up to 4-weeks in advance of your wedding day.

Similarly, if a bride gains weight in the intervening time before her first dress fitting appointment, there are many options available to us to adjust your bridal gown so that you both look and feel beautiful.

At Spellbound Bridal, I have carefully selected a wide range of sample dress sizes to suit a variety of a bridal silhouettes.

The wedding dress and jumpsuit samples available to try on in our boutique range in size from a UK8 / EU36 to UK26 / EU54.

All of the designer styles showcased in the Spellbound Bridal Curve Collection can be tailormade up to a size UK30 / EU58.

If a bridal gown is too big for you, we will use bridal clips to fix the dress tighter to your body in order to give you a better idea of the ideal fit. If the gown is too small, we will use some magic ties to fix the zip and closings to give you the best possible impression of the gown from the front appearance.

Unfortunately, the sample gowns will never be a perfect fit. But you have our promise that we will do all that we can to give you the best possible idea of how it will look when it is custom-fit for your exact measurements!

At Spellbound Bridal, we have a comprehensive privacy policy when it comes to your personal data, which you can view in full here.

At your private bridal styling appointments that take place in our boutique in Wicklow, we will take photographs and videos of you wearing your favourite wedding dresses. We will send these images to you for your personal reference as to the appearance of these gowns on you, including their style name and price.

These images will not be shared outside of our personal 1-1 secure end-to-end encrypted WhatsApp conversation with you. These image files will be retained by Spellbound Bridal until such time as you make a decision on your wedding dress of choice, whereupon they will be deleted from our records.

We love to share our brides’ real love stories and wedding day photos and videos on our social media platforms. We respect your right to privacy and we will not share any images or videos with out first seeking your permission to do so.